Refunds & Cancellations

Vahanz is COD-only. You do not pre-pay freight or maintain a prepaid wallet — freight is netted from the COD collected on each shipment at settlement. There are therefore no top-up payments to refund.

• Before pickup / manifest: If a shipment has been created but not yet handed over to Delhivery, you may request cancellation via support. If the shipment never moves, no freight is charged for it.
• After pickup: Once a shipment is in transit, it cannot be cancelled, and the applicable freight charge stands and is reflected in your settlement.

Claims for lost or damaged shipments must be raised directly with Delhivery through their claims process within the timeframe specified in their terms. Vahanz will assist with shipment documentation upon request but is not liable for compensation beyond what Delhivery awards.

If a shipment is returned to origin (RTO), Delhivery charges a return freight fee. This fee is reflected in your settlement. RTO charges are non-refundable.

Delhivery issues its freight invoice after delivery, and the billed weight can differ from the declared weight. Final freight is reconciled on Delhivery's actual billed weight. If you believe a freight charge, billed weight or COD remittance on your settlement is incorrect, raise it within 7 days of the settlement statement and we will reconcile it against Delhivery's invoice and adjust your settlement if warranted.

Email hello@vahanz.com or message us on WhatsApp at +91 90560 06560 with:

• Your registered email address
• The waybill number or settlement statement reference
• A description of the issue

We will acknowledge your request within 1 business day and resolve it within 7 business days.